FAQ

Please ensure to have the following when picking up your order:

• Order number and/or name order was placed under.
• Valid photo ID – name must match what was on the order
• If the order was paid online, you must present the card used or your wallet card transaction confirmation.
• Any discounts requiring ID (student, senior, military/veteran, first responder) will require ID to be presented at time of pickup.

We accept any form of valid, government-issued ID as proof of age including:

• Driver’s Licence
• Age of Majority card
• Passport
• Citizenship card
• Canadian Armed Forces ID
• Certificate of Indian Status Card (issued by Indian and Northern Affairs Canada)
• Permanent Resident card (Issued by provincial Government)

To be deemed valid your ID must include all of the following:

• a photo
• a name
• a signature
• be government issued
• date of birth
• not be expired
• have a unique identifier number

Please note that photos or printouts of IDs will not be accepted.

Online orders that are not pre-paid will be held aside for a maximum of 24-36 hours depending on the store.

Online orders that are pre-paid will be held aside for a maximum of 48-72 hours.  If not picked up the order will be refunded.

Why don’t we hold the orders for longer? To be fair to other customers who are actively looking to purchase the products we try to ensure that products are not held for an extended period of time.

All customers with an online account will receive an order email notification after placing an order.  You can also expect a follow up email once your order has been processed by the store and is ready for pickup.

If you placed the order as a guest, we do not have a way to contact you and you will not receive an email notification.  We suggest taking a screenshot of the order confirmation page.

For online orders from our website or mobile app we only accept Visa and MasterCard Credit/Debit cards. Pre-paid credit cards are not accepted.

Double check that you have entered the correct information for card number, expiry date and the CVV (3-digit code on the back). Also check the postal code entered matches the one registered with the credit card company.

If you have any other concerns regarding online payments please reach out through the Contact Us form at the bottom of this page.

A refund for your online order will take anywhere from 2-4 business days to show back in your account. If after 5 days you still do now see your refund please contact us below using the form at the bottom of these FAQs. Please ensure to include your order number, date of original purchase, and the date of the refund.

Due to the nature of cannabis regulations, we are unable to accept returns or exchanges on cannabis products after 14 days following purchase, or if the package has been opened. This policy ensures product integrity and compliance with regulations.

Sale or clearance items are considered final sale – unless you have received a product that has been damaged or deemed defective. Gift Cards are final sale.

You can download the app directly from the Apple App Store or Google Play store using the links below or simply search for “Spark Marketplace” and click on the “Get” (iOS) or “Install” (Android) button.

Spark Marketplace iOS app

Spark Marketplace Android app

Yes you can! Our iOS app offers the full shopping experience for our Spark Rewards members: find your closest locations, discover new products or find your favorites, add to cart and follow the prompts to complete your order securely.

By enabling location services in the Spark Marketplace app we will use the information to provide you a list of stores closest to your location at that moment.

If you don’t allow at first but then decide you want to allow location services, go to your phone settings and scroll down and select the Spark Marketplace app. 

On iOS:  Select Location and then “While Using the App” or “Always”.

On Android: Select Location Permissions and then “Allow only while using the app”.

WIth each update we will let you know what is new in the app: For example

Enable app notifications to receive real-time updates on promotions, and exclusive deals. You can also follow us on social media for additional announcements.

Here is how to enable notifications:

If you don’t allow it at first but then decide you want to receive notifications, go to your phone settings and scroll down and select the Spark Marketplace app. 

On iOS: Select Notifications and then “Allow Notifications”.

  On Android: Select Notifications and then “Allow Notifications”.

By joining Spark Rewards, you’ll gain the ability to earn and redeem points across our entire network of brands* with just one membership. Sign up today to enjoy a 15% discount on your first purchase and receive a welcome gift of 100 points! 

Throughout your membership, you can accumulate points and exchange them for discounts and special benefits like Bonus Points, Birthday Rewards, Automatic Giveaway Entries, and more!

Visit us at:

• Bud Supply
• FIKA Cannabis
• Fire & Flower
• Flower Haze
• Friendly Stranger
• Ganjika House
• Pop’s Cannabis
• Prairie Records

*Rolling out to all brands summer 2024

Spark Rewards features 3 Membership Levels: Level 1, Level 2, and Level 3. Each level offers tailored and exclusive rewards, including Level Up Offers, Member Pricing, Invitations to Exclusive Events, and Early Access to New Products!

After 5 visits to any of our stores, you’ll advance from Level 1 to Level 2. After an additional 10 visits, you’ll reach Level 3.

No, there are absolutely no fees to sign up, and there are no charges for maintaining Membership Levels 1, 2, or 3.

There are so many ways to earn Spark Rewards points!  You can earn by:

• Visiting our stores
• Shopping online either on our website or through our app  (bonus points for online orders!)
• Referring friends to the program
• Downloading the Spark Marketplace app
• Completing your profile preferences
• Leaving a product review on a verified purchased product
• In-store initiatives such as using a branded reusable bag, recycling and so much more!

Login into your account either on the website or on the mobile app and go to your Spark Rewards loyalty page. You will be able to see your total points balance and the available discounts to redeem:

500 points = 5%
1000 points = 10%
1500 points = 15%
2000 points = 25%

In-store you may also have the option to redeem for swag, events, contest entry or more!

If your account shows no activity for 6 months (such as store visits, purchases, or earning/redeeming points), your Membership Level will drop by one tier.

After 12 months of no activity then you will also lose all your points and be moved down to Level 1.

No need to worry! We’ll notify you through your preferred contact method 1 month before your points are set to expire, and we’ll send a reminder 1 week before they do.

At this time, points cannot be exchanged for cash. However, they can be redeemed for a variety of valuable rewards.

Points are non-transferable, but don’t worry—we have plenty of ways for you to use and enjoy your rewards.

You bet we do! Grow setups can be special ordered based on your needs. Contact your local Bud Supply for more information or to order!

Yes! We price match our products to other dispensaries within the same town or city as our Bud Supply store. Just show your Budtender proof of the competition price and we’ll match it!

*Proof can be in the form of an email from the competition, a photo of their menu, or their online menu.
*Same town or city is considered to be within 30km.

We will be hosting fun, informative events and workshops in store to help our customers become accustomed to this new and exciting industry! This workshops and courses will be free of charge and available in store. Stay tuned to our schedule and social media for dates & times!

Here is a quick conversion guide from ounces to grams for cannabis flower:

• 1/8 ounce = 3.5 grams
• 1/4 ounce = 7 grams
• 1/2 ounce = 14 grams
• 1 ounce = 28.35 grams

A THC-dominant strain will give the user that intoxicating “high” feeling. The psychoactive effect is balanced and damped by the level of CBD in the strain. THC dominant strains can produce feelings of euphoria, as well as can alter consciousness and perspective.

CBD-dominant (cannabidiol)

A CBD-dominant strain will give the user more of a grounded “body” experience. CBD is non-psychoactive, making it more desirable to those with THC sensitivities. CBD dominant strains have little to no psychoactive effects.

THC/CBD combination

A strain that has a balance of THC and CBD will synchronize the overall effects of each cannabinoid. CBD cushions the CB1 adaptor in the brain, softening the psychoactive effects of THC.

Recreational cannabis is currently available in multiple forms, common consumption forms include inhalation, ingestion and sublinguals (spray).

Inhaled Forms

• Smoking (joints, pipes or bongs)
• Vaporizing (inhaling dried cannabis through a vaping device)

Ingested Forms

• Capsules (orally administered oil, often referred to as canna caps)
• Distillate (activated cannabis oil that can be used in food or ingested orally)
• Edibles (homemade) sweet or savory foods infused with cannabis flower or concentrates

Sublinguals

Sprays that absorb through salivary glands in the mouth and enter the bloodstream rapidly

You’ll be allowed to possess up to 30 grams of dried legal cannabis or equivalent in public.

Unfortunately, due to Google’s regulations, cannabis sales are not permitted through the app: Google Play doesn’t “allow apps that facilitate the sale of marijuana or marijuana products, regardless of legality.” 

You can use the app to find your closest location, browse products, sign up for member deals and view account details including past order details. Once you find a product you wish to purchase, click on “Order” and you will be redirected to the website to complete your order.

If Google’s regulations change and allow cannabis sales through an app, we are ready and will offer the full shopping experience on approval.

Follow your nose. It’s quite wise advice when it comes to selecting cannabis. Research shows that terpenes, the aromatic compounds in cannabis (think essential oils), play a large role in the energizing or relaxing effects.

Some of the more common terpenes – there are over 400!

• Alpha-Pinene
• Myrcene
• Limonene
• Beta-Caryophyllene
• Linalool
• Humulene
• Ocimene
• Terpinolene

Under federal law, you’ll be allowed to cultivate up to 4 plants in your own residence, equaling 4 plants total per household. Some provinces may restrict whether or how you may grow at home. If you rent or live in a condo, you may also be subject to restrictions imposed by your landlord or condo by-laws.

Molecular yet mighty, cannabinoids are chemical compounds that stimulate the CB1 receptor in the brain, resulting in a spectrum of benefits and effects. Here, we’ll focus on the most common: THC (tetrahydrocannabinol) and CBD (cannabidiol).

THC-dominant

Choosing a strain that’s THC-dominant will give you the intoxicating “high” that’s commonly paraded in pop culture. The psychoactive effect is balanced and damped by the level of CBD in the strain.

• Alters consciousness and perspectives
• Produces feelings of euphoria

CBD-dominant

Choosing a strain that’s CBD-dominant will give you a grounded “body” experience. This cannabinoid is non-psychoactive, making it desirable to those with THC sensitivities.

• Little to no psychoactive effects

THC/CBD balanced

Choosing a strain with a balance of THC and CBD will harmonize the overall effects of each cannabinoid. CBD cushions the CB1 adaptor in the brain, softening the psychoactive effects of THC.